this policy of not acknowledging that fans are entitled to a refund if they so choose is just a class action suit waiting to happen
The form is a simple multiple choice bubble filling-in exercise with a submit button at the bottom. One of the three bubbles is refund. I don't know how much more explicitly you could offer a refund. To what policy are you referring?
If this place got any more edgelordian, I'd think I were hanging out with the goth kids from South Park.
The AD has been handed a shit sandwich, and they're holding their nose and eating it. I get making fun of it, and I get not wanting to pay for a nonexistent product (I'm not going to either), but I don't get all the anger. I've gotten emails from many of the struggling businesses I patronize asking for help from the community in order to prevent the doors from permanently closing. Hell, I just bought $150 worth of beer from one such Sarah McLachlandesque email sender just yesterday after a pretty pathetic plea for help. It's not unique to UW.
I get the distinct impression this bitterness has far more to do with open wounds from following a Skwaad that very suddenly became looserers in both revenue sports seemingly overnight in 2019 than with their completely predictable and common response to COVID in 2020.