Serious question @DerekJohnson : does Kim actually read the forum and file complaints with you? Do you know him socially and are you on speaking terms?
I would guess he reads the forum but it's possible he no longer does. It has been a few years since his last complaint where he had the VP of the parent company contact me to complain about Hardcore Husky. The VP was former Husky Mark Pattison. Mark and I had a phone conversation and it went well and he said he was satisfied with what I was saying.
Not in the middle of the store, Guysm.