It was years ago and I rarely shop at Safeway and till don't. Their local deserved reputation was surly and non-engaged employees. They were apparently under a new management program, similar to Target, to actually be nice to their employees. I went in to buy some steaks on sale and a lady came up to me and smiled and said how was I doing. I said, "Do I know you?", because it was so unexpected. She backed off and said she was a Safeway employee and they were supposed to be nice to customers. What a concept.
Actually being in retail and confronting a pile of Karens and free shitters would be my idea of hell. Berating a grocery check out clerk because they were out of risotto like it was their fault is a true tell of a complete POS human.