I went to a Jack in the Box a couple weeks ago. They took my order, then told me to pull ahead and wait. Fine.
I wait five minutes…ten…15. Meanwhile, there are two or three employees outside talking and smoking.
Finally, after 35 minutes and seeing other cars after me get their food, I walk inside and show them my receipt and ask if it's ready. They hadn't even started it. Eventually I get the order. I was angry enough to go to the corporate site and fill out a form the next day (talking to the workers wasn't going to do much good, I could just tell). The owner texted me and said he'd have a free meal for me next time. Since I have a mild gluten allergy (it used to be more severe), I haven't gone back. I probably will eventually. It's weird because I've never had a problem at the location.